Return & Refund Policy

At DOORSTP, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

1. Returns

We accept eligible returns within 30 days of delivery. To qualify for a return, the product should be unused, undamaged, and returned in its original condition and packaging when reasonably possible.

2. How to Request a Return

To request a return, please contact DOORSTP Customer Support with your order number and the reason for your return. We will provide return instructions if your order is eligible.

Please do not send products back without contacting us first.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number and clear photos of the product and packaging so we can review the issue and provide an appropriate solution.

4. Refunds

Once an eligible return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

5. Return Shipping Costs

Unless the item was damaged, defective, or incorrectly shipped by us, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law or the return resulted from an error on our part.

6. Non-Returnable Items

Certain items may not be eligible for return, including products that have been significantly used, damaged after delivery, altered, or returned with missing components.

Any additional non-returnable items will be clearly identified where applicable.

7. Exchanges

If you would like to exchange an eligible product, please contact our customer support team. Exchange availability depends on current inventory.

8. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible. Once an order has entered processing or has been shipped, cancellation may no longer be possible.

9. Refund Processing Time

After a refund is approved, it may take several business days for the funds to appear in your account. The exact timing depends on your financial institution or payment provider.

10. Contact Us

For questions regarding returns, refunds, damaged products, or exchanges, please contact DOORSTP Customer Support using the contact information provided on our website.

Our goal is to make every DOORSTP purchase simple, reliable, and worry-free.